Talkdesk® is a cloud-based customer experience platform that specializes in providing contact center solutions.

With Prodoscore’s Talkdesk integration, customers get access to Phone Calls data, which aggregates into your team’s daily productivity score. Specifically, inbound and outbound calls, as well as Park, Warm Transfer, Blind Transfer, and Add Call data is captured. Prodoscore customers typically see an increase in UCaaS adoption with some as high as 300% within 3 months of implementation.