Zendesk is a sales and customer service support platform that helps keep track of conversations, deals, leads, and pipelines all in one place.

Through our native integration, Zendesk customers gain insight into user activity, including Creation, Updates, and Modifications for tickets, plus Inbound, Outbound, Transfers, Conference Calls, and Agent Voicemails data for calls. Those activity points aggregate into the team’s daily productivity score, or Prodoscore.